Citta Chat

Citta Chat—A Cognitive Chatbot with continuous Learning

Citta Chat is an innovative AI based channel powered by the Citta Platform for creating and deploying purpose-built chatbots for transactional use cases within a short time.

Our Approach

Rest Easy. Rooted in our values, Citta.ai will help you build a chat engine along with super powered Artificial Intelligence and skills to meet enterprise expectation.

Understand

Citta Chat Natural Language Engine supports dynamic training on top of existing enterprise data—like product info, company or contact names. Then it detects these entities, extracts the user intent and passes them to the Cognitive Flow.

Analyse

Citta Chat analyzes the current conversation, long-term bot memory and the goals defined by User. Then it dynamically generates the conversation flow based on each user input.

Deliver

Citta Chat requests needed data from internal systems like CRM, Microsoft SharePoint, Zoho or any API. Then it displays the response in the user's channel of choice.

Conversational UI

Citta Chat provides intuitive, UI components for conversational interaction that makes it easy to select dates, times, forms, items images etc...

  • Immediate response

  • Time capture

  • Login Forms

  • Date capture

  • Image capture

  • Multiple Selections

Conversational Intelligence

The actual conversation flow is controlled by the cognitive algorithms of Citta Chat, which produce natural conversations with users.

The actual conversation flow is controlled by the cognitive algorithms of Citta Chat, which produce natural conversations with users.

    Conversations
  • Goal Conversations

  • Support Conversations

  • Small Talks

    Reactions
  • Validations

  • Ambiguity

  • Acknowledgements

  • Confirmations

    Past Behaviors
  • Value Suggestions

  • Conversation Predictions

Memory

Citta Chat securely stores each interaction with a user in its short- and long-term memory. That can be used to suggest values in subsequent conversations or even to skip some steps.

  • Long-term memory

  • Conversation History

  • Short-term memory

Channels

Citta Chat supports multiple channels

  • Skype

  • Facebook

  • Websites

  • Slack

  • Facebook messenger

  • Mail

We are happy to help you

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